Orders & Shipping
SHIPPING INFORMATION
SHIPPING COSTS AND TIME You will find the dispatch options as well as the delivery costs and times in the following table.
For Second Day Shipping and Next Day Shipping, the order must be placed by 11 am EST in order to be shipped the same day.
Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.
Orders are usually confirmed, packaged, and dispatched in 1-2 business days after the order is placed.
| Destination | Shipping Option | Shipping Cost | Delivery Time |
|---|---|---|---|
| U.S. | UPS Ground Shipping | Free | 4-7 business days |
| U.S. | UPS Second Day Shipping | $25 | 2 business days |
| U.S. | UPS Next Day Shipping | $35 | 1 business day |
Please note that the delivery times in the table are estimates and do not apply to made-to-order or personalized items. The estimated delivery time for custom-made orders is 1-3 business days, contingent on the acceptance of your order. Delivery times will be calculated from the date on which your order is placed, unless otherwise specified.
Orders ship from our U.S. warehouse on business days (excluding national holidays); a signature is required for successful delivery.
At the moment we are unable to ship to Puerto Rico, to FPO/APO addresses, and to PO Boxes.
Fragrances are not available for Next Day or Second Day delivery methods and cannot be shipped to Alaska or Hawaii.
The House of Temple will only deliver packages to the address that was requested when your order was placed.
Starting from July 1st, 2022, Colorado State imposes a delivery fee of $0.27 to all the orders shipped to Colorado. The fee is applied at order level and is not refundable on any returns.
PRE-ORDERS For selected groups of styles on thehouseoftemple.com, that are not immediately available for sale but will be available in the future, The House of Temple may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, The House of Temple will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.
For all Pre-Orders, a credit card will be the only accepted form of payment. The House of Temple will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.
U.S. For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order item will be shipped once the item becomes available. For orders consisting of multiple Pre-Order items with different shipping/availability dates, we will ship the items as they become available.
CHANGING OR CANCELLING AN ORDER For technical reasons, it is not possible to change your order once it has been shipped. All items purchased at The House of Temple Online Store can be returned within 30 days, free of charge. In case you need further support, our team will be happy to provide assistance.
ORDER TRACKING Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. You can track your delivery here.
ORDER INFORMATION
PACKAGING Depending on the product purchased, your order will be wrapped or packed in The House of Temple garment bags, boxes, or dust bags.
The House of Temple "Basics" products will only be packed in The House of Temple poly mailer bags.
Your order will be shipped in a neutral box to protect your shipment from robbery.
INSURANCE The House of Temple insures all items against theft and accidental damage whilst in transit until they are delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.
In case of need for further support, please contact our team.
PROMOTIONS Promotion Codes can be redeemed during the checkout process. Simply enter your code into the coupon field found in the Shopping Bag.
